FAQs for applicants
Find answers to frequently asked questions when applying for funding from us.
Question about the online application form?
If your question is specifically about the online application form, see the technical FAQs for online applications below.
Do we have to be a registered charity to apply?
No, our funding is available to both registered charities and constituted groups. However, if you are a constituted group you are currently only eligible to apply for a Wee Grant.
Why do you only fund certain types of organisations?
We have decided to focus our funding initially on smaller organisations, and on certain legal entities (registered charities and constituted groups). As our work to address poverty and trauma develops, we will review the types of organisation we need to work with and will review our guidance in line with this.
We are working on a funding offer for larger charitable organisations and hope to make details available before the end of the year. Please sign up to our mailing list to hear about future opportunities.
What is ‘annual income’ and how do I determine this?
Annual income is based on the money you received in the last financial year, as presented in your most recent set of annual accounts. If you are a new charity or constituted group that has not yet produced accounts, we ask that you provide a recent bank statement and may ask for any forecast/projections for the forthcoming year.
Our organisation had an annual income of more than £2 million last year, can we still apply?
No. We have introduced a limit on organisational income so we can ensure our funding supports smaller, community-based groups which often do not have the capacity to attract large amounts of funding from other sources.
We are working on a funding offer for larger charitable organisations and hope to make details available before the end of the year. To be kept informed, please sign up to our mailing list.
How many years of funding can I apply for?
We can provide revenue funding of up to five years, with the exception of Wee Grants, which provides funding for one year only.
How much can I ask for?
The size of our grants vary and can depend on the type of funding that you apply for. The upper and lower thresholds for each Fund are detailed on the guidance pages. We also consider the size of grant you are asking for, relative to your annual income – we try to be proportionate in how much we award. We also consider your organisation’s financial position, and whether you have an immediate need for our funds.
Do I need to have match funding at the point of application?
No. While it is always great to have some funding in place, you don’t need to have this in place when you apply. There may also be some occasions where we can fully fund some projects, so there may be instances where you do not require match funding at all.
How do I apply?
We are asking all applicants to complete the online application forms, as our team is currently working from home due to Covid-19. Once we can return to our offices, we hope to be able to accept paper applications for some of our funds. However, if you have any communication support needs that make reading or completing an application form difficult or impossible, please contact us to discuss alternative ways you can apply.
I already have a grant from the Robertson Trust, can I apply under the new strategy?
You can only hold one revenue grant from us at a time. This includes revenue funding from our previous Open Awards Programme (2016-2019/20). You can reapply for funding once your existing grant ends and you’ve sent us your End of Grant Report. You can have more than one capital grant from us, but only for different awards – these are currently Community Vehicle Grants and Community Building Grants.
However, it is possible to hold a revenue grant and a capital grant from us at the same time. If you have a revenue grant already and need capital funding for a vehicle or community building, or, if you have a capital grant and need revenue funding, please use our Funding checker to see which of our funds you might be able to access.
I recently applied to The Robertson Trust but was unsuccessful. Can I reapply?
If you applied to our previous Open Awards Programme (2016-2019/20) and were unsuccessful, we ask that you consider the reason(s) why we were unable to support your request, as outlined in your decision email, and wait 12 months from the date of this email before reapplying.
If you applied to us after September 2020 and were unsuccessful, we outlined in your decision email how soon you can re-apply. If the reason we didn’t award you funding was something we think you can address, you may be able to re-apply once you have been able to do so. This is explained in your decision email.
When are your deadlines and how quickly will I get a decision on my application?
We no longer operate deadlines for our funding so you can apply at any time. Each fund has slightly different timescales, but we will try to give you a decision within 8 to 12 weeks depending on the fund you have applied to.
I’m not sure how to complete the budget section of the application form – can I provide my own budget?
Yes. If you are struggling to complete the project budget section within the application form, you can complete our separate budget sheet (Excel spreadsheet) and attach it to your application as a separate document if you wish.
My application is on behalf of a partnership or collaboration – can I apply?
Yes. However, we expect such applications to be made by a formal consortium of more than one organisation. As such, we will require a signed copy of your Memorandum of Understanding, which includes the contact details for all members. Please note that the lead organisation should make the application on behalf of the consortium and must therefore meet our key eligibility and criteria.
Can I see the questions in the application form before I apply?
Yes. Downloadable forms are available on the specific webpage for the fund that you are applying for. However, we are asking all applicants to complete the online application forms, as our team is currently working from home due to Covid-19.
How will I know that my online application has been received?
Once you have completed your application, you will receive an acknowledgement email from us confirming that we have received your application, clarifying what you can expect from us and the timescales for decisions.
Can you help me complete my application form?
We are always trying to improve the support we offer applicants and are available to answer any questions that you may have about your application form or existing grant. We are a very small team and would ask that you read the associated guidance and help text in the application forms before getting in touch. We will soon have some resources available that may help you complete your application, including videos, blogs and previous webinars.
Your guidance says that you will consider an applicant’s financial position and whether it has an immediate need for funding. What does this mean?
We consider financial need on the basis of the accounts provided in support of your application. As a general rule, if these indicate that you have reserves in excess of 12 months expenditure, we are unlikely to fund your organisation.
However, we recognise that there may be a good reason why you hold onto these funds. The financial implications of the coronavirus on charities annual accounts are still to be fully understood. This may include an impact on your ability to fundraise, how income or expenditure from government initiatives (such as the Coronavirus Job Retention Scheme) is recognised in your accounts, or a change to your reserves policy. We will take such factors into consideration but it is important that you tell us at the point of application – you will find a section within our application forms which allows you to do this.
I still have some questions, so how do I get in touch with you?
In the first instance, we ask you to check our FAQs and any additional resources available on our website. However, we understand that you may still have questions that can not be answered from this information. Due to Covid-19, all of the team are currently working from home. We are still accepting enquiries by email to email@example.com but have also set up a dedicated voicemail to deal with any enquiries on 0141 353 4321. We are a small team but try to respond to enquiries within 3 working days.
The link to the online application form isn’t working.
Before getting in touch, we would ask that you check your internet connection and firewall settings first and try opening the link in a different browser, such as Chrome or Firefox. If you are still experiencing problems let us know at firstname.lastname@example.org
I’ve completed some of the online form but can’t send it right now. Can I save this and return to it later?
Yes! Simply click on the ‘Save my progress and resume later’ button at the top of the first page of the application form. Please make sure you enter a valid email address.
I saved a draft online form and want to resume this. How do I do this?
When you save an application to resume later, we’ll send you an email to confirm that your draft application has been saved. This email includes a link to resume your form at any time. You can also click on the link to a new application from our website and click on the ‘resume a previously saved form’ link at the top of the page.
I’m trying to resume a previously saved online application, but it says it doesn’t recognise my details.
Input the email and password you used to save the online form and click the resume this form button. Do not hit enter.
I’ve forgotten the password I used to save an online application I hadn’t completed. How do I retrieve this?
When you save an application to resume later, we’ll send you an email to confirm that your draft application has been saved. This email includes a link to resume your form at any time. If you forget your password, click on this link, select ‘Forgot your password?’ and enter the email address you used to save the form. We’ll then send you an email to reset your password.
What does the red asterisk at the end of a question mean?
This means you must answer that question in order to complete and send us your application. When you hit send, it will tell you if any fields haven’t been completed or have been completed incorrectly.
I answered ‘no’ to a question and it said you cannot consider my application. What does this mean?
You must be able to answer ‘yes’ to certain eligibility questions within the online forms, such as having a minimum of three unconnected members on your Board or Committee. If you answer ‘no’ to any of these questions a message will appear explaining why we cannot consider your application. This also means you won’t be able to complete the application.
If you answered ‘no’ by mistake, simply click on the ‘yes’ answer to the question. Please note however that you must meet these criteria in order to apply and that we will check this as part of our assessment of your application.
I’m getting an error message on the amount field in the form but I’m not sure why.
All amount fields should be numbers only, no pound signs, commas or decimal points.
I’m receiving an error message on the contact details section of the application saying the contacts must be different. Why is this?
We ask for details of two contacts in the application form, one must be a Trustee or someone who can authorise your organisation to apply. The other should be someone who is able to answer any questions about the application and who acts as the main point of contact for this.
We also ask for this to make sure any emails we send, for example confirming receipt of your application and our decision on this, are received by your organisation. You must input details of two different contacts in order to apply.
I uploaded a file by mistake. How do I remove this?
Click on the ‘upload file’ button again and upload the correct file.
I’m having trouble uploading large files. What should I do?
You can send us any additional documentation in support of your application to email@example.com or firstname.lastname@example.org for Wee Grants applications. You can upload a blank word document for any mandatory file upload questions if you need to.
I’ve received an error message saying the maximum allowed file size may have been reached and I can’t submit the online form. What should I do?
Any documents you attach to your application must not exceed 25MB. If you receive this error message, you will need to return to the form and remove any large documents, which you can send to us at email@example.com. Please quote the grant reference for your application in the email.
I’d like to print/save a copy of my completed application. How do I do this?
When you click Send, a preview of your completed application will appear. Scroll down to the bottom of the page and click on the ‘Print this page’ link. You can save a copy of your form as a PDF and print it. We will, however, also send you a PDF copy of your application with our acknowledgement email.
What happens after I send my online application?
It can take a couple of minutes for this to process, so please be patient and do not hit refresh on your browser. A page will appear to let you know we have received your application when this has gone through. We’ll ask you if you want to complete a short survey with your feedback on the application process and confirm that you can close your browser.