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New vacancies at The Robertson Trust

Please note that The Robertson Trust has published its new Giving Strategy. This sets out the priorities we will have when awarding funds through our open grants programme. The existing application form and guidelines can still be used until July 31st. In line with our existing procedures, we will aim to assess and present all applications received by this date to our September Board meeting. In the event that we are unable to do so, your application may be held until our November meeting. In such cases a member of staff will contact you and provide any assistance required to realign your application with the new Giving Strategy. Find out all you need to know here.

The Robertson Trust is hiring:

  • 1 x Part-time Receptionist (25hrs/week), and
  • 1 x Full-time Receptionist (35hrs/week)

Location: Stirling   Salary: £19,584   Closing date: 20 May 2019

Job Purpose
To work as part of a team to ensure a consistently high standard in how visitors and telephone calls are welcomed to The Barracks, Stirling and maintain the meeting room booking system.
The Robertson Trust require two experienced receptionists– one part-time (25 hrs/wk) and one full-time (35hrs/wk) reporting directly to the General Manager at our new charity hub and conference centre in Stirling.  As our Receptionists are the first point of contact for visitors and incoming calls, to be successful in this role you must be professional and approachable with a ‘happy to help’ and ‘can do’ attitude, always providing excellent customer service. 

The role of Receptionist is to ensure that reception runs smoothly as well as dealing with admin and facilities elements of the role.  The ideal candidate should also enjoy being a member of a small, close-knit team based in Stirling. Flexibility of hours will be required. For the first month, you will be based in Glasgow for training.

You will be responsible for the following:
  • Welcoming visitors in a courteous, friendly and professional manner directing them accordingly
  • Operate switchboard directing incoming calls in a prompt and professional manner
  • Maintain safety and security by complying with procedures and regulations, and controlling access - manage visitor logbook and issue visitor badges and security fobs
  • Manage booking system for the Barracks Conference Centre and all meeting rooms for both internal and external users
  • Support tenants by distributing incoming mail and deliveries
  • Liaising with suppliers and contractors
  • Fire Warden and First Aider (training provided)
  • Ensure reception area is tidy and presentable
  • Ordering stationary
  • Various adhoc duties, as required
Personal Skills
  • Proven work experience as a Receptionist or front of house role
  • Excellent communication and organisational skills
  • Excellent time-management skills and ability to multi-task
  • Ability to be resourceful and proactive when issues arise
  • Have a professional, flexible and adaptable attitude
  • Composed under pressure
  • Proficiency in Microsoft Office
  • Experience of room booking software (VenueOps or similar) - desirable
What you can expect:
  • £19,284 (FTE)
  • 35 days holiday per calendar year (FTE)
  • Pension - 10% employer contribution or 14% if employee contribution is 7%
  • Death in Service 4 x salary or 8 x salary if employee contribution to pension
  • BUPA healthcare
How to apply
Please apply by submitting a CV with covering letter to